Frequently Asked Questions (FAQ)
Find answers to the most common questions about bookings, payments, and our services.
1
How can I book accommodation?
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Select your desired accommodation, check availability, and follow the booking form instructions. You will receive a confirmation email after submission.
2
Which payment methods are accepted?
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We accept credit cards (Visa, Mastercard), PayPal, and bank transfers. Payment is secure through our encrypted connection.
3
Can I cancel my booking for free?
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Yes, cancellation is free up to 30 days before arrival. After that, tiered fees apply. See our Terms & Conditions for details.
4
When will I receive my booking confirmation?
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You will receive confirmation via email within 24 hours of booking. Please check your spam folder as well.
5
Is a deposit required?
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Yes, 30% of the total amount is due as a deposit upon booking. The balance is due 14 days before arrival.
6
What happens if my accommodation is unavailable?
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In rare cases of overbooking, we will offer you an equivalent alternative or provide a full refund.
7
Can I modify my booking?
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Yes, modifications are possible up to 14 days before arrival. Contact us via email with your booking number.
8
Are pets allowed?
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This depends on the specific accommodation. Check the property description for details. Additional fees may apply.
9
Is there a tourist tax?
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Yes, most Albanian cities charge a tourist tax. This is payable locally and not included in the booking price.
10
How do I contact support?
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Reach us at info@rri-alb.com or use our contact form. We respond within 24 hours.
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